Information Exposure The advisory has been revoked - it doesn't affect any version of package otrs2 (opens in a new tab)
Threat Intelligence
The probability is the direct output of the EPSS model, and conveys an overall sense of the threat of exploitation in the wild. The percentile measures the EPSS probability relative to all known EPSS scores. Note: This data is updated daily, relying on the latest available EPSS model version. Check out the EPSS documentation for more details.
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Test your applications- Snyk IDSNYK-UBUNTU1810-OTRS2-611433
- published10 Sept 2020
- disclosed3 Jun 2019
Introduced: 3 Jun 2019
CVE-2019-9753 (opens in a new tab)Amendment
The Ubuntu security team deemed this advisory irrelevant for Ubuntu:18.10.
NVD Description
Note: Versions mentioned in the description apply only to the upstream otrs2 package and not the otrs2 package as distributed by Ubuntu.
An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.