Improper Privilege Management Affecting otrs2 package, versions <5.0.20-1
Threat Intelligence
The probability is the direct output of the EPSS model, and conveys an overall sense of the threat of exploitation in the wild. The percentile measures the EPSS probability relative to all known EPSS scores. Note: This data is updated daily, relying on the latest available EPSS model version. Check out the EPSS documentation for more details.
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Test your applications- Snyk IDSNYK-DEBIAN11-OTRS2-515761
- published12 Jun 2017
- disclosed12 Jun 2017
Introduced: 12 Jun 2017
CVE-2017-9324 (opens in a new tab)How to fix?
Upgrade Debian:11 otrs2 to version 5.0.20-1 or higher.
NVD Description
Note: Versions mentioned in the description apply only to the upstream otrs2 package and not the otrs2 package as distributed by Debian.
See How to fix? for Debian:11 relevant fixed versions and status.
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
References
- https://security-tracker.debian.org/tracker/CVE-2017-9324
- http://www.debian.org/security/2017/dsa-3876
- https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html
- https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/
- http://people.ubuntu.com/~ubuntu-security/cve/CVE-2017-9324