Improper Input Validation Affecting otrs2 package, versions <2.4.8+dfsg1-1


Severity

Recommended
0.0
medium
0
10

Snyk's Security Team recommends NVD's CVSS assessment. Learn more

Threat Intelligence

EPSS
2.21% (90th percentile)

Do your applications use this vulnerable package?

In a few clicks we can analyze your entire application and see what components are vulnerable in your application, and suggest you quick fixes.

Test your applications

Snyk Learn

Learn about Improper Input Validation vulnerabilities in an interactive lesson.

Start learning
  • Snyk IDSNYK-DEBIAN11-OTRS2-519790
  • published20 Sept 2010
  • disclosed20 Sept 2010

Introduced: 20 Sep 2010

CVE-2010-3476  (opens in a new tab)
CWE-20  (opens in a new tab)

How to fix?

Upgrade Debian:11 otrs2 to version 2.4.8+dfsg1-1 or higher.

NVD Description

Note: Versions mentioned in the description apply only to the upstream otrs2 package and not the otrs2 package as distributed by Debian. See How to fix? for Debian:11 relevant fixed versions and status.

Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against HTML e-mail messages, which allows remote attackers to cause a denial of service (CPU consumption) via a large message, a different vulnerability than CVE-2010-2080.

CVSS Scores

version 3.1