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Improper Input Validation Affecting otrs2 package, versions <3.3.18-1+deb8u6

Severity

 Recommended
0.0
medium
0
10

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Threat Intelligence

EPSS
0.18% (56th percentile)

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  • Snyk IDSNYK-DEBIAN8-OTRS2-344258
  • published28 Sept 2018
  • disclosed28 Sept 2018
Report a new vulnerability Found a mistake?

Introduced: 28 Sep 2018

CVE-2018-16587  (opens in a new tab)
CWE-20  (opens in a new tab)

How to fix?

Upgrade Debian:8 otrs2 to version 3.3.18-1+deb8u6 or higher.

NVD Description

Note: Versions mentioned in the description apply only to the upstream otrs2 package and not the otrs2 package as distributed by Debian. See How to fix? for Debian:8 relevant fixed versions and status.

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.